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Frequently
Asked Questions

Planting and Growing

What should I do when my plant arrives?

1. Remove Packaging Take each individual Bonnie Plant out of the box before carefully opening each individual plant’s packaging. Be cautious of soil that may have shifted during transportation.

2. Check the Soil Your plants were watered right before shipping, but they may have become thirsty during travel. If the soil is dry to the touch, give your plants a good drink before planting.

3. Adjustment Period Let your plants get used to their new environment. Set them in a warm, sunny spot for 24 to 48 hours so they can recover from their trip before being planted.

When should I transplant my plant?

To learn the best historical time to transplant each of your plant, visit the associated product page and enter your ZIP for your transplant window. Of course, weather varies from year to year, so always check local conditions.

What does "transplant" mean?

Transplanting is simply the act of removing your Bonnie starter plants from their pots and planting them in your garden or a container/planter.

How do I know if a plant is suitable to grow in my area?

Most of the vegetable and herb plants we sell on this site can be grown outdoors throughout the Continental US - however it is important to transplant your starter plant at the right time based on the weather and climate in your area. To get your transplant window, visit the associated product page and enter your ZIP code.

Many of our herb plants can also be grown indoors so long as you have sufficient light and water. If you grow herbs indoors, you will still need to transplant your herb plants into properly sized containers with added potting mix.

What is a USDA Hardiness Zone?

The 2012 USDA Plant Hardiness Zone Map is the standard by which gardeners and growers can determine which plants are most likely to thrive at a location. The map is based on the average annual minimum winter temperature, divided into 10-degree F zones. To learn more, visit https://planthardiness.ars.usda.gov/

How does Bonnie choose which plants to sell online and which to only sell in store?

Bonnie Plants is the #1 grower of vegetable and herb plants in the country and we offer hundreds of varieties available at garden centers. For our online store, we've curated a selection of some of our most popular varieties and some rarities too, and make them available at different times throughout the year.

How many plants come in each order?

Most of the plants we sell on shop.bonnieplants.com come in 2-packs, which come in 4.5-5 Inch pots. In a handful of instances, we also offer a more mature plant sold as a 1-pack in a one gallon pot.

How do I care for my plants once I receive them?

Your plant will come with both a care sheet and a plant tag, which gives you information on plant spacing, watering, sunlight and other important considerations to get you started.

Bonnie also has in-depth "How to Grow" guides available on our main site, www.bonnieplants.com.

What is your guarantee and return policy? What if my plant arrives damaged?

We understand that a plant's journey to its new home can be a bumpy one. We work hard to ensure our innovative packaging keeps them happy along the way, but plants are living, breathing things and sometimes the adventure gets a little too hectic along the way.

If your plant looks dead on arrival or has an issue with the first 10 days after delivery, please contact us with a picture of your plant so we can help get you a new, healthy replacement plant.

Who do I contact with issues? Please contact orders@bonnieplants.com with proper proof (an image of your plant & your order number) to receive a replacement or refund for any online purchases.

How can I check my order status?

You can check your order status by visiting your account dashboard.

How much does shipping cost?

We offer $7.95 fixed flat rate shipping for all orders below $35 and Free Shipping for all orders $35 or over.

How do I contact consumer services?

Please contact orders@bonnieplants.com with proper proof (an image of your plant & your order number) to receive a replacement or refund for any online purchases.

It is too early to transplant in my region, can I delay my shipment?

Unfortunately, we are not yet offering delayed shipping options. If it's too early to transplant in your region, we encourage you to place your order later.

How do you ship a live plant so that it won't get damaged?

We really care about plants. That’s why we've developed an innovative packaging system that allows us to send plants to you, safe and sound, right in the mail. Plus, we use expedited shipping to ensure that your plants spend as little time as possible in transit. So you can build your perfect garden without ever having to visit the store.

When will my order ship?

We typically ship on Mondays, Tuesdays, and Wednesdays to ensure that your plants arrive on a weekday and are not held up in a shipping warehouse over the weekend.

Orders placed on Mondays and Tuesdays will typically ship the same or next day. Orders placed early on Wednesday will typically ship same day. Orders placed in evening hours on Wednesdays, or on Thursdays and Fridays will typically ship on the following Monday. We do not ship on holidays.

How do I get a refund?

Please contact orders@bonnieplants.com with proper proof (an image of your plant & your order number) to receive a replacement or refund for any online purchases.

How do I cancel my order?

If you have just placed your order, and it has not yet shipped, you can cancel by visiting your account dashboard and canceling there. You can also call our consumer service team to cancel.

If your order has already shipped, please call our consumer service team so we can discuss options.